We are seeking a motivated Technical Support Associate to join our technical operations team in Osaka. In this role, you will provide first-line technical support for in-store payment and retail systems, assisting merchants and internal stakeholders with troubleshooting, system setup, and day-to-day technical inquiries.
This position is ideal for IT graduates or individuals with foundational experience in retail technology or technical support who are looking to build hands-on experience in a fast-paced digital payments environment.
Key Responsibilities
Provide first-level technical support for payment and retail systems via phone, email, and chat
Troubleshoot common issues related to connectivity, payment processing, and peripheral devices
Support merchants with system installation, updates, and basic configuration
Accurately document support cases and resolutions in a ticketing system
Escalate complex or unresolved issues to senior technical teams when required
Collaborate with internal teams to improve support processes, documentation, and FAQs
Requirements
Business-level Japanese (required for merchant communication)
Basic understanding of payment systems, retail technology, or technical support environments
or a recent graduate with an IT-related degree
Familiarity with Windows OS and basic networking concepts (TCP/IP, Wi-Fi)
Strong problem-solving skills and a customer-oriented mindset
Ability to explain technical concepts clearly to non-technical users
Willingness to learn and adapt in a dynamic environment
Nice to Have (Not Required)
Experience in customer support, help desk, or technical support roles
Basic knowledge of SQL, APIs, or system integrations
Awareness of payment industry standards and compliance concepts
English communication skills
What We Offer
Hands-on training in payment and retail technology
Career development opportunities within technical operations
A collaborative, team-oriented work environment in Osaka
Principals only. Recruiters, please don't contact this job poster.